Real-time audio-visual connection to off-site support helps customers decrease unplanned downtime and reduce service costs

ATLANTA, April 10, 2018—Honeywell Intelligrated announces the launch of TechSight, a real-time augmented reality solution designed to reduce repair time and minimize operational disruption in the event of an unplanned outage. The solution leverages smart glasses and a videoconferencing platform to instantly connect on-site technicians with remote Honeywell Intelligrated technical support experts, enabling live service instruction via two-way audio and visual communication.

Available to Honeywell Intelligrated Lifecycle Support Services customers, TechSight allows on-site technicians to share their vision, gestures and voice in real time. Connected, smart glasses enable technicians to receive visual aids like schematics and marked-up images to supplement verbal input, while leaving both hands free for safer, more efficient work. This expedites troubleshooting and resolution, while equipping on-site staff with the expert support to handle complex, non-routine issues that require specialized service prescriptions.

"This enhanced collaboration serves as an example of how the connected distribution center can solve critical supply chain challenges," says Pieter Krynauw, president, Honeywell Intelligrated. "Every minute of downtime accumulates significant cost that high capacity operations cannot afford. The direct connection to our technical support experts gets mission-critical systems back online quickly while relieving the pressure on our customers to source highly-skilled technical workers."

As distribution centers compete for a limited pool of skilled labor, TechSight enhances the capability of existing maintenance personnel. This approach can guide inexperienced on-site technicians through troubleshooting processes and reveal simple fixes like incorrect cabling or switch pressure settings. It enables them to tap into the full expertise of Honeywell Intelligrated, while eliminating travel costs associated with flying in an expert for emergency support.
Honeywell Intelligrated is a leading single-source provider of intelligent automated material handling solutions and software that drive retail and e-commerce fulfillment productivity. We design, manufacture, integrate and install complete solutions, including conveyor, sortation, palletizers, robotics, and automated storage and retrieval systems — all managed by advanced machine controls and our robust Momentum™ warehouse execution system. Our Connected Distribution Center helps companies make the digital transformation necessary to maximize efficiencies and inform decision making via real-time visibility to assets, automated systems and workers across the enterprise. We back every project with 24X7 multilingual technical support and access to lifecycle services.

Honeywell Safety and Productivity Solutions (SPS) provides products, software and connected solutions that improve productivity, workplace safety and asset performance for our customers across the globe. We deliver on this promise through industry-leading mobile devices, software, cloud technology and automation solutions, the broadest range of personal protective equipment and gas detection technology, and custom-engineered sensors, switches and controls. We also manufacture and sell a broad portfolio of footwear for work, play and outdoor activities, including XtraTuf™ and Muck Boot™ brand footwear.

Honeywell (www.honeywell.com) is a Fortune 100 software-industrial company that delivers industry specific solutions that include aerospace and automotive products and services; control technologies for buildings, homes, and industry; and performance materials globally. Our technologies help everything from aircraft, cars, homes and buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.
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